Order Confirmation Email ​

When customers purchase Order Protection, we want to make it easy for them to file a claim, so we recommend having Shopify send then an email notification using the steps below.

Note: This email will only show up when Order Protection has been purchased.

1. Go to Settings > Notifications > Order confirmation.

2. Click Edit code in the top right corner.

3. Locate <table class="row footer"> toward the bottom of the file, and paste the following code just above it:

   liquid

   {% comment %}
    Order Protection
    {% endcomment %}
    {% assign op_purchased = false %}
   
    {% for line in subtotal_line_items %}
    {% if line.product.title %}
    {% assign line_title = line.product.title %}
    {% else %}
    {% assign line_title = line.title %}
    {% endif %}
   
    {% if line_title == 'Order Protection' %}
    {% assign op_purchased = true %}
    {% endif %}
    {% endfor %}
   
    {% if op_purchased %}
    <table class="row order_protection">
    <tbody>
    <tr>
    <td>
    <table class="container">
    <tr>
    <td>
    <center>
    <table class="row">
    <tbody>
    <tr>
    <td>
    <h2 style="text-align: center; margin-bottom: 16px;">Issues with your order?</h2>
    <p style="text-align: center; margin-bottom: 16px;">Luckily, you purchased Order Protection! Submit a claim to quickly resolve lost, damaged, stolen, or wrong item issues with your order. Once approved, you will receive a refund or reshipment at no additional cost.</p>
    <table class="row actions">
    <tbody>
    <tr>
    <td class="actions__cell">
    <table class="button main-action-cell">
    <tbody>
    <tr>
    <td class="button__cell">
    <a href="https://claims.orderprotection.com/" class="button__text">FILE A CLAIM</a>
    </td>
    </tr>
    </tbody>
    </table>
    </td>
    </tr>
    </tbody>
    </table>
    </td>
    </tr>
    </tbody>
    </table>
    </center>
    </td>
    </tr>
    </table>
    </td>
    </tr>
    </tbody>
    </table>
    {% endif %}

4. Click Actions > Preview to verify it looks as expected. If the sample order used does not contain the Order Protection item, you can remove the following lines of code to test:

   {% if op_purchased %}

   {% endif %}

   Here is a preview of the text added to the order confirmation email:

   

   If you use another email provider, such as Klaviyo, to send order confirmation, please use the drag & drop editor to add a block containing the text above and a link to https://claims.orderprotection.com.