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Gorgias ​

Integration benefits ​

The Order Protection widget seamlessly integrates with Gorgias, enhancing the ticket-viewing experience for users with all relevant information in one place. The widget simplifies the claim-filing process for users with convenient shortcuts, reducing friction and eliminating the need for manual navigation. Our integration provides macros that automate the claim notification process, informing customers about the option to place protected orders with Order Protection.

Setup Steps ​

  1. From your Gorgias account head to Settings > App Store > All Apps and search for Order Protection

search op

  1. After finding the app, click on the Connect App button
  2. Authorize the app
  3. That’s it! The app is connected and it will show under the HTTP Integration page and the My apps page.

show connected

How it works ​

  • Once the setup is complete, a macro and widget will be automatically created.

  • Note that tickets are not created within this integration. The app merely displays customer and order/claim info in the widget including product information, claim status, claim type, and a link to view the claim within Order Protection

  • When it comes to filing claims, you can do that from the Gorgias widget, or use the associated macro and send it to the customer so they can file a claim.